Returns & Refund Policy

Atland Containers, wants every customer to be satisfied with their purchase. We offer a 30-day return period for eligible products, subject to the conditions outlined below.

1. 30-Day Returns

Customers may request a return within 30 days of receiving their container.

To be eligible for a return:

  • The return request must be made within 30 days of delivery.
  • The container must be in substantially the same condition as when delivered.
  • The container must not have been modified, altered or damaged after delivery.
  • The container must be available for collection from an agreed accessible location.
  • Proof of purchase may be required.

2. Change-of-Mind Returns

For change-of-mind returns, the customer is responsible for arranging and paying applicable return transportation and collection costs.

Because containers are large and require specialised transportation, return freight costs may be significant and will depend on the customer’s location and the container involved.

Any applicable return transportation costs will be communicated before the return is arranged.

3. Refunds

Once the returned container has been received and inspected, we will assess its condition.

Where a refund is approved, the purchase price will generally be refunded using the original payment method.

Refunds may be subject to applicable delivery, collection or return costs for change-of-mind returns, where permitted by law.

We aim to process approved refunds promptly after the return has been assessed.

4. Damaged or Faulty Products

If your container arrives damaged, defective or materially different from what was agreed, please contact us as soon as possible.

Please provide:

  • Your order or invoice details
  • A description of the issue
  • Clear photographs or videos of the problem
  • Delivery information

We will assess the issue and provide an appropriate remedy where required under Australian Consumer Law.

Depending on the circumstances, the remedy may include repair, replacement, refund or another appropriate solution.

5. Exclusions

A change-of-mind return may not be available where the container:

  • Has been modified or customised at the customer’s request
  • Has been damaged after delivery
  • Has been altered or installed in a way that affects its condition
  • Has been used improperly
  • Is not returned in substantially the same condition as supplied

These exclusions do not affect any rights or remedies that cannot legally be excluded under Australian Consumer Law.

6. Return Collection

Due to the size and weight of shipping containers, returns must generally be arranged through suitable transport equipment.

Customers must ensure that the container is accessible for collection.

If collection cannot be completed because the site is inaccessible or unsafe, additional transportation or collection charges may apply where permitted.

7. Australian Consumer Law

Nothing in this Returns & Refund Policy excludes, restricts or modifies any consumer guarantees, rights or remedies available under the Australian Consumer Law.

If a product has a major failure, or otherwise fails to meet applicable consumer guarantees, you may have rights to a refund, replacement, repair or other remedy regardless of the 30-day change-of-mind return period.

8. How to Request a Return

To request a return or refund, contact us with your order details:

Atland Pty Ltd trading as Atland Containers
ABN: 31 114 819 019
Phone: +61 489 986 885
Email: info@atlandcontainers.com
Address: 306 Edward St, Wagga Wagga, NSW 2650, Australia

Please include your name, order/invoice number, delivery date and reason for the return.

Our team will review your request and provide the next steps.

9. Policy Updates

Atland Containers may update this Returns & Refund Policy from time to time. The latest version will be published on our website with the updated date.

Atland Containers — Quality Containers. Reliable Service.